Delivery & Returns
You may return, undamaged items with undamaged packaging within 14 days of delivery for a full refund.
You should expect to receive your refund within two days of your package being returned to Gone Fishing Tackle. We will refund the PayPal account or Credit Card that was used for the purchase. It usually takes 5-10 days for the refund to show on credit card statements.
If a rod is broken during reasonable usage we will work with the rod manufacturer/distributor to get the part replaced. They will ask for photographic evidence and make a decision based on their experience of seeing rod breakages.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
If you checked our as a guest, please email us or use the contact form. Please quote the order number that we emailed you and is also on the printed invoice included with the order.
We aim to provide a good friendly service.